What does the expression "intercultural competence" mean?
Intercultural competence encompasses all the skills necessary to communicate and collaborate effectively with individuals from cultures different from one's own.
According to UNESCO, it specifically refers to the ability to adopt the appropriate role effectively in interactions with people who differ linguistically and culturally.
Voici quelques comportements qui favorisent une communication interculturelle efficace :
- Respect for others through verbal and non-verbal communication
Consideration that cultural practices and references can influence how we understand and communicate. The same word or gesture may not be heard or understood in the same way. - Reactions free from prejudice
Be mindful of biases, whether positive or negative, as they can distort communication. - Relativization of one's own knowledge, perceptions, beliefs, etc
Remember that, although well-informed, others are the best people to teach us who they are, in all their nuances. - Empathy
Understand and share others’ emotions without appropriating them. - Management of interaction
Create contexts conducive to exchange and meeting, taking into account cultural aspects that can support culturally secure interactions. - Tolerance for ambiguity
Allow for discovery without being intrusive or hasty; give time for the relationship to develop and for each person to open up to the other at their own pace. - Flexibility in behaviors Demonstrate openness to modifying behaviors to ensure everyone's well-being in the interaction.